
Vape delivery failures: connect age checks, returns and refunds
A merchant guide to handling failed adult-signature deliveries without reshipping blindly or leaving payment remedies unresolved.
Read guide · 4 minFIXPAYS / Industries
Make product identity, customer age and delivery destinations visible in your payment application. Vape devices, liquids and related products should be described accurately rather than grouped under a generic retail label.

Identify ingredients, nicotine status, brands, sourcing and product permissions where applicable. A supplier relationship does not by itself establish permission to sell every item in every market.
Document checkout controls, verification outcomes and any carrier requirements. In the United States, FDA guidance identifies 21 as the minimum age for tobacco sales, including e-cigarettes.
Keep a destination-specific review for product availability, sales restrictions and delivery. Add new markets only after the relevant checks and provider discussions.
Not necessarily. Review the exact products and destination-market conditions rather than assuming a brand-wide permission.
It should accurately describe the vape products and related activities. Clear disclosure supports a meaningful assessment.
Availability is subject to business assessment, lawful activity, destination-market requirements and provider approval. No industry or payment method is approved automatically.
Reference: FDA: Tobacco 21. Requirements depend on the market and business model.
Share your business model, customer markets and processing requirements for an initial assessment.